Updated on: June 25, 2025

This Privacy Policy has been established by Zame Limited ("Zame", "we" or "us") to set out how we handle the personal information you provide and the data collected when you use our services. User privacy protection is our core principle. Please read this policy carefully. If you disagree with any part of this policy, you should stop using our services immediately. When you access or use our platform and services, you agree to all the terms of this Privacy Policy.

This Policy applies to the information we process when you visit or use the Services, including information about you that is shared with us by our partners or shared with our partners. This Policy does not apply to third-party services that we do not own, control or manage (including but not limited to third-party websites, services, applications or businesses, collectively referred to as "Third-Party Services"). It is recommended that you carefully read the privacy policy of a third-party service before using it and determine whether you accept it.

When you visit or use our services, we will obtain the corresponding permissions of your mobile phone and related personal information. The channels through which we collect personal information mainly include: information you actively provide, information generated during your use of our products or services, and information about you shared by third parties. Except for the necessary information required to achieve basic business functions or meet the requirements of laws and regulations, you have the right to refuse to provide other information without affecting the use of other functions or services. We will list the necessary information and the information content that third-party platforms need to obtain in detail in the privacy policy.

For the following permissions and personal information, we will prompt you to agree to authorize the relevant permissions when you install and launch the APP for the first time. When we want to use the information for other purposes not specified in this policy, we will ask for your consent in advance. When we want to use the information collected for a specific purpose for other purposes, we will also ask for your consent in advance.

1. Ensure the normal operation of applications and services

To ensure the stable operation of applications and services and prevent account security risks, we will collect necessary information within the scope of permissions authorized when you install the software, including device model, application installation list, device operation status, basic service set identifier (BSSID), network device hardware address (MAC), mobile country code (MCC), mobile network code (MNC), operating system and software version number, network access method, SIM card status and other basic equipment and network information, which are used to detect device compatibility, optimize network environment and identify abnormal logins; in order to prevent account theft, protect your account security, identify device information and account registration source, etc., we will also collect your International Mobile Equipment Identity (IMEI), International Mobile Subscriber Identity (IMEI/MEID), unique device identifier (including Android ID, anonymous device identifier) and network device hardware address (device MAC address), device IP (Device IP), time zone settings . The relevant information is only read when restarting the program, switching in the background or security verification, and the frequency is controlled within the reasonable range of function implementation. If you refuse to authorize, it may result in the inability to use core functions or affect account security. If you do not authorize us to collect or use the above information, it may result in the inability to provide you with normal services and protect your account security.

2. Register and log in

(1) When you register an account, you can choose to manually fill in your mobile phone number to register an account. We will obtain the verification code by reading the text messages on your mobile phone to verify whether your identity is valid. You can also log in through a third-party account (Facebook, Google). We will obtain your avatar, nickname and other public information authorized by you on the third-party platform for account binding to achieve quick login. We will also use the relevant information within the scope of your authorization. In addition, with your consent, we may share your account information (avatar, nickname and other page prompts) with third parties to facilitate your completion of third-party account registration or login.

We are fully aware that mobile phone numbers and text messages are sensitive information. We collect this information so that you can successfully register and use our services. We strictly abide by laws and regulations. If you do not authorize the provision of this information, you will not be able to complete the registration and login of your account, and thus will not be able to use our functions and services.

(2) After you complete the login process, we need you to edit and complete your personal information. You can voluntarily fill in your nickname, gender, birthday, location, signature, personal tags and other information. uploading or changing your personal profile picture, you need to open the camera and photo album permissions to take or upload pictures . type of information is collected by you voluntarily input or choose to provide it. The purpose of collection is to optimize your service experience, better use of social functions, match users, etc.

3. Interaction

In Zame, you can browse the room list, the homeowner or user profile page, dynamics and other content, follow users, add friends, send gifts or send messages to interact, and create or join rooms for voice interaction, game interaction, etc. To provide the above services, we will collect your interaction information and device information (device model, sensor information, MAC address, unique device identifier, operating system, resolution, operator information, call status, mobile network information, etc.), and may access microphone, album, camera, clipboard, data storage and other permissions according to the functional scenarios you use. For example, when you comment, chat, copy, share, you may call the clipboard; when you have voice interaction in the room, we will access the microphone, mobile phone dialing and call status permissions to ensure normal voice communication. At the same time, the system will automatically record network logs, including your search keywords, browsing and entering room records, added and followed friends, uploaded picture information, the language you use, purchase and consumption records, web pages you browsed, software version number, operating system, login IP and other information . you refuse to provide the above information, it may affect the use of some functions.

4. Uploading or Posting Content

When you upload or publish content, we will ask you to authorize storage permissions for the camera, photo album, location, clipboard, and device based on the usage scenario. you choose to publish content on our platform, Zame will collect information about you, including but not limited to text, pictures, videos, audio, comments , etc. We will store this information in an encrypted manner on our servers, and you can choose to delete this information at any time.

Please note that we assume that all content you upload can be made public. Your uploading behavior is deemed as your consent that all users on Zame can browse, save and download this information. Please consider carefully before posting content.

5. Payment and Settlement

When you purchase goods/services, we will collect some or all of your personal information based on the type of goods/services (including but not limited to virtual gold coin recharge, props, and gift purchases), which may include transaction goods/service information, transaction methods, transaction accounts, order numbers, order time, order amounts, virtual property information (such as gold coin value), transaction and consumption records, etc. This information is collected to help you complete your purchase smoothly, ensure transaction security, facilitate order and transaction record inquiries, provide customer service, etc. It is also used to show you order information and facilitate your order management. At the same time, in the payment and settlement process, in order to complete order payment and ensure transaction security, we will share some or all of the above information with payment institutions such as Google Play, Apple Play, and banks in a secure manner .

If you refuse to provide the above information, you will not be able to complete the purchase of goods/services, but it will not affect the normal use of other functions.

6. We may need to obtain your authorization

(1) Microphone access rights

In order to ensure that you can use the core functions of Zame smoothly, we need your permission to access the microphone . When you send a voice message or use your voice as a reply voice corresponding to our service, we will apply for your microphone permission. If you refuse authorization, you will not be able to use voice-related functions, but it will not affect your use of other functions of the application. We will not collect or upload any other information, so you can use it with confidence.

(2) Access permissions for camera and photo albums

In order for you to use functions such as uploading avatars, uploading room backgrounds, uploading photo albums, and sending picture messages normally, we need you to authorize access to the camera and photo albums . If you refuse authorization, you will not be able to use related functions, but it will not affect your use of other functions of the application. We will not collect or upload any other information, so you can use it with confidence.

(3) Geographic location access permissions

When you turn on the device's geolocation function and use Zame's location-based services, we may collect your location information. If you refuse authorization, you will not be able to use geolocation-related functions, but it will not affect your use of other functions of the application.

7. Obtain information from third-party SDK

To ensure the normal and stable operation of the software, we have connected to a third-party SDK platform to analyze and count the software's operation. Our authorized partners obtain your information through the application program interface (API) and software tool development kit (SDK). We will strictly monitor it and strictly implement the data protection measures agreed with the authorized partners. The third-party platforms we access include:

(1) Google Sign-In SDK

Service provider: Google Inc.

Purpose: Used for Google One-Click Sign-In

Use scenario: Used when users log in to the APP

Personal information types: device information (device manufacturer, device model, operating system version, screen resolution, screen orientation, screen DPI, IP address), device identification information (OAID, IMEI, Android ID, etc.), network operator, network information (base station, WIFI, SSID, BSSID, MAC address) and installed application list/task list/running process information, etc.

Collection method: SDK collection

Privacy policy: https://cloud.google.com/terms/data-processing-addendum

(2) Google Billing SDK

Service provider: Google Inc.

Purpose: Used for Google Payment

Use scenario: Used when users purchase goods

Personal information types: device information (device manufacturer, device model, operating system version, screen resolution, screen orientation, screen DPI, IP address), device identification information (OAID, IMEI, Android ID, etc.) ID, etc.), network operator, network information (base station, WIFI, SSID, BSSID, MAC address), installed application list/task list/running process information, etc.

Collection method: SDK collection

Privacy policy: https://policies.google.com/privacy

(3) Firebase SDK

Service provider: Google Inc.

Purpose of use: Google Analytics for Firebase uses this data to provide attribution information

Use scenario: Initialize when the user enters the APP.

Personal information type: Android ID, MD5 value of device identifier, OAID, network type, system operating language environment, operating system version name, operating system version, model, system version, manufacturer, terminal motherboard name, brand, device memory size, mobile phone screen resolution, operating environment

Collection method: SDK collection or interface transmission

Privacy policy: https://firebase.google.com/support/privacy

(4) Object storage SDK

Service provider name: Alibaba Cloud Computing Co., Ltd.

Purpose of use: Upload data to object storage, or download data from object storage

Use scenario: used to upload avatars to generate links, upload software error logs

Personal information types: device model, device operating system information

Privacy policy: https://terms.alicdn.com/legal-agreement/terms/privacy_policy_full/20240202100310511/20240202100310511.html

(5) Agora RTC

Service provider name:Shanghai Shengwang Technology Co., Ltd.

Purpose: Provide real-time audio functions and services

Use scenario: Multi-person voice communication in the room

Personal information types: Device information (device brand, model, operating system version, CPU information, memory usage, battery power information, screen resolution, IP address, network access method and type, etc.)

Collection method: SDK collection

Privacy policy: https://www.shengwang.cn/SDK-privacy-policy

(6) IMKit SDK

Service provider name:Beijing Yunzhong Rongxin Network Technology Co., Ltd.

Purpose: Provide real-time messaging communication functions and services

Use scenario: When users use the App, provide private messaging function and multi-person chat function in the room

Personal information types: Device information (device brand, device model, operating system version, CPU information, memory usage, IP address), device identification information (Android ID), network operator, network information (base station, WIFI, SSID, BSSID, MAC address), etc.

Collection method: SDK collection

Privacy policy: https://docs.rongcloud.cn/guides/privacy

(7) Realm Java

Service provider name: MongoDB Realm

Purpose of use: Data management of user information in the APP

Usage scenario: Data storage of commonly used data

Personal information type: None

Collection method: None

Privacy policy: https://github.com/realm/realm-java

8. Description of Cookies and Similar Technologies

We and our partners (including suppliers, service providers, etc.) will automatically collect information through technologies such as cookies (small data files stored on devices) and web beacons (tiny image data embedded in web pages) to analyze your page access behavior and platform usage habits in order to optimize user experience, improve services, and deliver targeted advertising. These technologies can identify data such as device information, access time, and browsing paths . Your use of the platform is deemed to be your consent to our use of relevant technologies in this manner. At the same time, we allow third parties such as business partners and advertising networks to collect your online activity information (such as cross-device logins and browsing history) through cookies , and may associate cross-device behavior through email or account information for the purpose of pushing personalized advertising. Please note that the information processing of third parties is subject to their independent privacy policies, and we are not responsible for their data operations.

reject or delete cookies through browser settings , and mobile app users can also limit targeted advertising through device permission management or in-app settings. However, please note that choosing to reject or delete cookies may result in the function not working properly.

9. Security risk control

In order to maintain platform security, prevent malicious behavior and improve service quality, we will collect information such as application information installed on the device, running processes, usage frequency, crash logs, performance data and application sources . At the same time, we may combine your account information, device identification, service logs, and collect information about affiliates/partners authorized by you or legally shared to determine account security, conduct identity authentication, detect and prevent security incidents. For example, we may take measures such as restricting the use of mobile phone numbers that are determined to be abnormal to ensure the health of the platform ecosystem.

(I). Sharing

We only share your personal information for legitimate, proper, necessary and clear purposes. The specific sharing scenarios are as follows:

1. Shared information to achieve functions or services

(1) Location services: When using related functions, we may share GPS information with third-party location service providers. GPS information is sensitive information. Refusing to provide it will only affect the location service function and will not affect the normal use of other functions.

(2)Device information we may share with terminal device manufacturers :

1) System version: used to statistically analyze the running status of the software

2) BSSID, used to identify the user and analyze the user's usage behavior

3) Generate an ID to identify the user and analyze the user's usage behavior

4) Mobile phone name, used to identify the user and analyze the user's usage behavior

5) MAC address, used to identify the user and the user's mobile device information

6) Device version, used to study the differences in software running status under different device versions

7) IMEI, used to identify the unique identity of the user and conduct different statistical analyses for different users

8) iccid, used to identify the unique identity of the user and conduct different statistical analyses for different users

9) Mobile phone model, used to count the differences in software performance on different mobile phone models

10) IMSI, used to identify the unique identity of a user and conduct different statistical analyses for different users

(3) Sharing with associated accounts:

In order to provide you with consistent products and services, support convenient login through associated accounts, personalized recommendations and account security protection, we may share your account information, real-name authentication information, device and log information with associated accounts. We only share the necessary personal information required to achieve the above purposes, and the sharing behavior strictly follows the purpose stated in this Privacy Policy. If the associated account intends to change the purpose of use or processing of personal information, we will seek your authorization and consent again.

2. Shared information on security and analytical statistics

(1) Ensure safe use: We attach great importance to the security of accounts, services and content. In order to protect the account and property security of you and other users and prevent infringement of legitimate rights and interests, we may share necessary device information with service providers for risk monitoring, security protection, etc.

(2) Analyzing product usage: To optimize product experience and improve service quality, we will share statistical data generated during product operation (such as crash and flash back logs) with third parties . It is difficult to identify your personal identity by combining this data with other information.

(II). Transfer

We will not transfer your personal information to any other third party unless we have your explicit consent.

However, as our business develops, if we undergo reorganization, merger, acquisition, asset transfer , etc., your personal information may be transferred to the successor in accordance with the law. We will require the successor to comply with laws and regulations and perform security protection obligations that are equal to or higher than this Privacy Policy. If the successor intends to change the original purpose or method of processing personal information, we will require it to obtain your authorization and consent again.

(III) Public Disclosure

We will not disclose your personal information outside of this Privacy Policy unless it is in compliance with national laws and regulations or with your consent. If legal proceedings, litigation or government authorities compel us to disclose your personal information, we will require the party requesting the disclosure to produce the corresponding legal documents.

(IV) Sharing, transfer, and public disclosure of personal information does not require additional authorization and consent:

(1) Where necessary for the conclusion or performance of an agreement to which you are a party;

(2) Where it is necessary to perform statutory duties or obligations;

(3) Circumstances directly related to national security or national defense security;

(4) Circumstances directly related to legal procedures such as criminal investigation, prosecution, trial and execution of judgment;

(5) Where it is necessary to respond to a public health emergency or to protect your life, health, or property safety in an emergency;

(6) Processing of personal information within a reasonable scope in connection with news reporting, public opinion supervision and other activities based on the public interest;

(7) Personal information that you proactively disclose to the public;

(8) Personal information collected from legal public channels (such as news reports published in accordance with the law, government information disclosure platforms, etc.);

(9) Other circumstances where no authorization is required as provided by laws and regulations.

In particular, information that cannot identify you alone or in combination with other information does not constitute personal information in the legal sense .

1. Protection of Information

To protect the security of your personal information, we adopt security technical measures and management systems that meet industry standards and try our best to reduce the risk of information leakage, damage, loss or abuse. On the technical level, we ensure the security of data during transmission, storage and system access through SSL, information encryption storage, data center access control and other means; on the management level, we strictly manage employees who have access to your personal information, sign confidentiality agreements with them and provide regular training . At the same time, partners sign confidentiality agreements to regulate the data processing behavior of third parties . In this regard, you need to properly keep your account name, password and other information. It is recommended that you set a high-strength password and change it regularly. If you find that your account or password has been leaked, please contact us immediately through the contact information disclosed in this policy so that we can take appropriate measures.

It should be noted that although we have taken reasonable security measures, there is no "absolute security" in the Internet environment. When the following information leakage occurs without our subjective fault, we do not need to bear any responsibility for the consequences and losses caused :

(1) Any leakage, loss, theft or tampering of personal information caused by hacker attacks, computer virus intrusion, government control or other force majeure.

(2) Personal information is leaked, lost, misappropriated or tampered with due to links to other websites or improper supervision by a third party during the use of the service.

(3) When you use the service, you actively disclose, upload, publish or provide your personal information to a third party, which may be collected and stored by other users.

2. Storage of Information

(1) Storage location

We strictly abide by the requirements of laws and regulations and store your personal information collected and generated during operations in Germany . At present, we will not transfer the above information outside of Germany. If it is necessary to transfer it abroad due to business needs, we will comply with relevant laws and regulations.

(2) Storage period

We will store your information securely for the shortest period necessary to provide you with the service. We will only store your information for the period necessary to provide you with the service, unless the storage period is extended for legitimate business purposes, laws and regulations, etc. After you terminate your use of the service or we cease operating the service, we will delete or anonymize your information.

We attach great importance to the management of your personal information and protect your rights to access, correct, supplement, delete and revoke authorization of your personal information so that you can understand and protect the security of your personal information. Your rights include:

1. Query and correct your personal information

If you need to query or edit basic account information, modify your account password, change the bound mobile phone, manage third-party login methods (such as binding/unbinding) or apply to close your account, you can complete these operations on the [Me]-[Settings] page; if you want to edit your personal information, you can modify your avatar, nickname, gender, birthday, personal signature and other information in [Me]-[Edit Information].

2. Withdrawal of consent

You can grant or withdraw authorizations for notifications, location information, camera, photo album, file storage and access, microphone, etc. in the device's system settings. The permission management paths and display methods of different devices may vary, so please refer to the actual operation. Please note that after you withdraw the authorization you have agreed to, we will no longer be able to provide you with the corresponding functions and services. Please be aware and understand.

3. Unbind third-party accounts

You have the right to unbind the associated third-party account (such as Facebook, Google, etc.). After you unbind the third-party account, you will not be able to log in directly through the third-party account, but you can still use the mobile phone number/email or the account password you set when registering to log in, and continue to use the services in the account and manage personal information. At the same time, the platform will simultaneously terminate the access rights to your third-party account information (such as avatar, nickname, authorized login records, etc.). The unbinding behavior will not affect the account data generated after you log in through other methods, and you can still use all the functions we provide normally.

4. Delete your personal information

You have the right to delete the information you have filled in. If the following circumstances occur, you can contact us through the contact information disclosed in this policy and make a request to delete your personal information. We will strictly check and respond as soon as possible:

(1) Our handling of your personal information violates laws and regulations;

(2) Our handling of personal information seriously violates this Privacy Policy;

(3) When we collect and use your personal information, we do not obtain your explicit consent or the collection and use exceeds the scope of authorization;

(4) You actively apply to cancel your account or stop using our services and request deletion of relevant information;

(5) We permanently stop providing services to you due to business adjustments or other reasons.

Please note that the personal information management methods and paths we provide above may differ in different versions or operating systems. Please refer to the actual operation.

If you need to cancel your account, you can apply for cancellation in [Settings] - [Security Center] - [Deregister Account]. Before canceling your account, in order to protect the security of your account and ensure that this cancellation is made by you, we will collect your identity information, device information, and asset information (virtual income such as gold coins and gifts should be cleared or directly discarded before cancellation). After canceling your account, we will stop providing services to you, and you will not be able to log in and use Zame. Please note that once the cancellation action is completed, the account cannot be restored ; and the content, information, data, and records under the account will be cleared or anonymized.

(1) Directly related to major public interests such as public safety and public health;

(2) Directly related to criminal investigation, prosecution, trial, etc.;

(3) responding to your request will cause serious damage to the legitimate rights and interests of other individuals or organizations;

(4) Involving trade secrets.

Note : Even if you delete information from your profile or log out of your account, the information in your account may still be viewed or accessed if it has been shared with others, copied or stored by others. We cannot control such situations and are not responsible for them . If you have authorized a third-party application, its data retention is subject to its policy.

Since minors are not fully developed physically and mentally and do not have full civil capacity, our services are mainly for adults over 18 years old (or the age of majority stipulated by local laws). We do not provide any services to users under the age of 14. We will not knowingly or intentionally collect or retain any personal information under the age of 14. If we accidentally collect such personal information, we will take appropriate measures to delete such information and delete the corresponding account. For minors aged 14 to 18 , you need to read this privacy policy in the company of your parents or guardians and obtain the consent of your guardian before using our services. If the guardian disagrees, please stop using our services immediately.

Please note that as a parent or legal guardian of a minor, you are responsible for supervising and managing your child's use of our services. If a minor falsely claims to have reached the legal age by providing false information, you as a guardian shall bear full responsibility for all consequences arising from such false statement. We recommend that parents and guardians actively guide their children and conduct necessary monitoring of their use to ensure that their children comply with our platform policies and relevant laws and regulations.

In particular, to further protect the privacy rights of minors, we will fulfill our obligation to remind all platform users to be cautious in posting information and images containing minors. Once posted, it is deemed that you, as a guardian, have obtained the consent of the minor or guardian to post the information, portrait, and voice of the minor, and allow us to use and manage the relevant content in accordance with the User Agreement and this Privacy Policy. If the rights holder reports to us that the content you posted infringes the rights of minors, we have the right to dispose of the relevant content for the purpose of protecting the rights of the rights holder and the rights of minors.

We may revise this Policy and the latest version will replace the previous version. We will not reduce your rights under this Policy without prior notice and consent. When there are major changes to this Policy, we will notify you by email, SMS or announcement. Your continued use of the Service will be deemed as acceptance of the revision.

If you have any questions or suggestions about this policy, or encounter data leakage and financial loss, please contact the online customer service or send an email to [email protected] . We will respond as soon as possible after strictly verifying your user identity.